General Terms and Conditions

This page sets out the rules that govern use of our platform and the relationship between you and us. It explains your responsibilities as an account holder, the checks we may carry out, how promotions and payments are handled, and how we manage disputes and changes to these terms. By using our services you accept these terms and any specific terms that apply to particular products or offers.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Only one account is permitted per person. You must protect your login details and notify us immediately if you suspect unauthorised access. We may suspend, restrict or close an account where we reasonably suspect fraud, bonus abuse, chargebacks or other prohibited activity. Any losses arising from failure to keep your details secure remain your responsibility unless caused by our negligence.

Eligibility requirements

To open and maintain an account you must meet applicable legal age and capacity requirements and must not be excluded from gambling by law. We may refuse registration or close existing accounts where eligibility cannot be confirmed. You must provide accurate personal details and any documentation we request to verify identity, address or payment methods.

Acceptable platform use

You must use the platform lawfully and fairly. Prohibited conduct includes creating multiple or proxy accounts, attempting to bypass limits or checks, using VPNs to conceal location where prohibited, attempting to manipulate games or results, and any abusive or disruptive behaviour toward staff or other users. We may take action including suspension, withholding funds and closure where terms are breached.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these terms. Offers may include wagering requirements, eligible games, maximum cashout limits and expiry periods. We reserve the right to withdraw, vary or reclaim any promotion where we suspect abuse, error or technical issues. Full promotional terms are provided with each offer and must be consulted before participation.

Deposits and withdrawals

Deposit and withdrawal options are shown in your account. We may require verification before the first withdrawal and at other times to comply with our checks. Withdrawal limits may apply; the maximum per withdrawal transaction is £500. Processing times and any third-party fees depend on the payment method. We may delay or refuse transactions where further checks are required, including identity, source of funds or security checks.

Dispute resolution

If you have a complaint please contact our support team by live chat or [email protected]. We aim to acknowledge and resolve complaints promptly. If a dispute remains unresolved you may be offered escalation to our complaints team or independent alternative dispute resolution where available. Using the service does not prevent you from seeking other legal remedies.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be published on the site and, where appropriate, we will notify you by account message or email. Continued use of the platform after changes are published constitutes acceptance of the revised terms. We will provide reasonable notice of material changes and retain the right to suspend services where necessary to implement updates.