Support is available to help with enquiries, account-related issues, technical concerns or general feedback. Our team can assist with account verification, deposits, withdrawals and site features, responding through live chat, email or the help centre. For questions about promotions, responsible gambling tools or a specific transaction, contact the team and we will guide you through the next steps using the channels below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; available 24/7. Please include your account ID and a brief description) |
| General enquiries | [email protected] (billing, account queries and general information; include transaction ID if relevant) |
| Affiliate enquiries | [email protected] (partner programmes, tracking, promotional materials and account setup) |
| Phone | +44 20 7324 5698 (suitable for urgent enquiries; lines monitored during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat available 24/7) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that need an explanation or supporting documents. Include a clear subject line and up-to-date contact details so the support team can identify your request and get back to you without unnecessary delays. For quicker questions, live chat is also available.
Contact Form
Response Time
Our support team aims to respond quickly, and most enquiries are answered within one business day. For account checks, verification or payment reviews a little more time may be needed. Complex cases are handled as a priority but can take longer depending on their nature. If you need faster help, include your account ID and a brief description for a quicker reply.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear it. Share your feedback with us, whether it’s about the games, account features or how the site works. Every message is reviewed carefully, and your input helps us improve the service and make the experience more useful for everyone.