Privacy and Data Policy
This Privacy Policy explains how SlotoSport Casino collects, uses, stores and protects information when you use our website and services. We take user privacy seriously and handle personal information with care. Please read this page to understand what information may be collected, how it is used and the choices available to you.
Information we collect
The information we collect depends on how you use your account, make payments and contact us. It may include personal, technical and transactional data.
Personal data
Account information may include your name, date of birth, country, email address, telephone number and account currency. To verify your identity or address, we may request a copy of government-issued photo identification and proof of address. For card payments, we may also request a masked image of the payment card. A selfie or verification call may be requested where needed for verification.
Technical data
When you visit the website, technical information may be collected, such as your IP address, device and browser details, session information and records of how you use the site. This can help us maintain account access, understand site activity and investigate technical issues.
Transactional data
We may keep records of deposits, withdrawals and other payment activity, including the payment method used, transaction amount, date and status. We do not ask you to send unmasked payment card details through support channels.
How we use information
We use information to create and manage accounts, process transactions, verify identity, respond to enquiries, maintain account security and meet applicable service requirements. We may also use technical and activity data to detect suspicious or unauthorised account use, troubleshoot the website and improve its operation.
Information storage and protection
We keep information for as long as it is needed for the purposes described in this policy or to address account, transaction and security matters. Our platform uses 256-bit SSL encryption to protect information while it is being sent between your device and the website. We take steps intended to protect stored information from unauthorised access, use or disclosure. No method of online transmission or storage can be guaranteed to be completely secure, so please keep your login details private and contact us if you suspect that your account has been accessed without permission.
Cookies and tracking technologies
Cookies and similar technologies may be used to support website sessions, remember settings and understand how visitors use the site. You can manage cookies through your browser settings. Disabling some cookies may affect how parts of the website function.
Sharing information with third parties
We may share relevant information with service providers involved in payment processing, identity checks, website operation and customer support. These providers may use information only as needed to deliver their services to us. We may also disclose information where necessary to protect an account, investigate suspected fraud or respond to a valid legal request.
Your privacy rights
You may ask us about the personal information associated with your account and request access, correction or deletion where applicable. Some information may need to be retained for account, transaction or security reasons. To make a privacy request, contact our support team through the available live chat or email channel. We may need to confirm your identity before handling a request.
Policy updates
We may update this Privacy Policy when our information practices or services change. The current version will be available on the website. Please review it from time to time to stay informed about how we handle your information.